Terms and Conditions


The site is owned by the company Bio Factory. Any reproduction, in whole or in part, is always subject to the authorization of the owners. However, the type of hypertext links to the site is allowed without any specific request.

1. Terms of Use

The client acknowledges having read at the time of the order, the special conditions of sale set out on this screen and expressly accept without reservation. The present terms and conditions governing the contractual relationship between Bio Factory and its clients, both sides fully accept. These general conditions of sale prevail over all other conditions contained in any other document, unless prior written consent.

2. Order

The automatic registration systems are considered as proof of the nature, content and date of the order. Bio Factory confirms the acceptance of his order to the customer at the email address that it will release. The sale will be concluded until the confirmation of the order. Bio Factory reserves the right to cancel any order from a client with whom there is a dispute on the payment of a previous order. The information stated by the buyer, at the order taking, undertake it: if error in the wording of the details of the recipient, the seller can not be held responsible for the inability it could be deliver the product.

3. Delivery

After confirmation of the order, Bio Factory agrees to deliver to its carrier, all references commissioned by the buyer and within the time specified on the type of article in the "Delivery time". The carrier, he contracted with Bio Factory, to deliver the command to the buyer's address provided by Bio Factory.
Any delays shall not entitle the buyer to claim damages. But when delivery time is too late, the customer may at any time cancel his order and seek reimbursement from Bio Factory.
In case of defect, the buyer has the right of return as provided in this document (Article Retraction).

4. Retraction

The customer has 15 days (from the day he received the article) to form an opinion and in case of non-satisfaction, to return the goods. To get an exchange or refund, he must return the item (s) in its (their) original packaging intact, with all accessories, instruction manuals and documentation to the following address:
           Bio Factory
           14 av André Morizet

           92100 Boulogne Billancourt
In case of exercising the right of withdrawal, Bio Factory is liable to repay the sums paid by the customer without the cost of return that are charged to the customer. Repayment is due by Bio Factory within a maximum period of 15 days.

5. Price

Prices are in Euros, taxes included. Transport prices are stated on the product plugs. The price quoted in the confirming order is the final price, expressed all taxes and VAT for EEC countries. The price includes the value of the products, the costs of handling, packaging and storage of products and transport costs.

6. Payment

The price charged to the customer is the price indicated on the order confirmation from Bio Factory. The product price is payable on the day of order. Payment may be made by bank transfer, PayPal (CB payment) or through PAYBOX (CB payment). The secure payment system PAYBOX allows you to set a server via CIC bank in a secure environment. Your credit card number is therefore directed to the servers of the bank. Your payment is made directly to a bank in a secure environment without passing through the server of our site, ensuring even more important than your card number is known only to our banking partner CIC. The order validated by the client shall not be considered effective until the bank remittance centers concerned have given their approval. In case of refusal of such centers, the order will be automatically canceled and the customer notified by e-mail. In addition, Bio Factory reserves the right to refuse any order from a client with whom there is a dispute.

7. Litigation

This contract is subject to Belgium law. Bio Factory can not be held liable for damages of any kind, or material goods, which could result from a malfunction or improper use of products. The same is true for any changes of products from manufacturers. Responsibility for Bio Factory wills, in any event, limited to the amount of the order and can not be blamed for simple mistakes or omissions that could survive despite all the precautions taken in the presentation of products. Should problems arise during the fulfillment hereof, the buyer may, before starting any legal action to seek an amicable solution with the help of a professional association, a consumers association or any other counsel of his choice. It is recalled that the search for the amicable settlement does not interrupt the “short term” of the legal guarantee, nor the duration of the contractual guarantee.

It is recalled that in general except for the interpretation of the courts, , the fulfilment of the provisions of this contract related to the contractual guarantee that requires that the buyer has complied with its financial commitments to the seller. Claims or disputes will always be handled immediately good faith is always presumed in those who take the trouble to explain their situations.

8. Guarantee

All our products are guaranteed for 2 years. This means that during the two years following the date of purchase, if an item is in poor condition or has a malfunction, you can turn against exchange or refund.
In all cases, Bio Factory can not be held liable for non-compliance with regulations and laws in force in the receiving country, the responsibility of Bio Factory is systematically limited to the value of the product in question, its value to date Sales and without possibility of appeal to the brand name or manufacturer of the product.

9. Safety notice

The client must have read and accepted the safety notice that apply to bio-fireplaces and burners using bioethanol. The compliance of safety (online on this web site) is imperative to avoid any risk of burns and fire. The client cannot hold Bio Factory to be responsible for the use of bio-fireplaces and burners on bioethanol.
You can contact customer service: 5 days out of 7 (Monday to Friday),
Tel: +44 203 051 65 50 or email: enquiries@bio-factory.co.uk